Engraving your item
Using your personalization information our graphic artists will prepare a design layout to give your item the best possible look. All personalizations are laser engraved permanently etching the surface of the glass. The lettering and any design elements will have a white frost appearance.
Can I change or cancel a personalized order?
Once you complete and submit your order, it goes into production and cannot be changed or canceled. Please, review your order for accuracy before submitting.
Can I use symbols in my personalized item?
Only letters and numbers from the English language and the following symbols @ # $ % & ( ) ‘ !”,?.
Are spaces counted as characters on personalized items?
Yes, spaces and punctuation are counted as characters.
Limits are set by our design team to give the most flexibility and the best look to your personalized piece.
How long does it take to receive an order?
Orders placed before 11:00 am CST that do not have personalization are shipped the same day. Your order should arrive to you within 2-4 business days from the date you placed the order.
Personalized orders are processed and completed within 2 business days. Your personalized order will arrive within 3 to 4 business days.
All orders ship FREE priority service. If you need next day air service, there will be additional freight charges. Please, contact us at 844-772-2145 to arrange.
All refunds or exchanges must be made within 30 days. Note personalized products cannot be returned unless there is a manufacturing defect or error.